Refund policy

Thank you for shopping with Clutch & Co Kids. We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines your rights and how we handle returns in accordance with UK consumer law.

1. Return Conditions

To be eligible for a return:

  • Items must be in their original condition, unused, unworn and with all packaging, tags, and accessories.

  • Please include your order number.

Non-returnable items (unless faulty)

The following cannot be returned under the right to cancel:

  • Custom or personalised items

2. Faulty or Defective Goods

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your product is faulty.

Your rights:

  • 0–30 days: You may claim a full refund.

We will cover return shipping for faulty items.

3. How to Return an Item

To arrange a return, contact us:

Email: info@clutchandcokids.com
Phone: +44 7891652892
Return Address: Clutch & Co Kids, 22 Anson Road, Newton, Nottingham, NG13 8ZJ

Please include:

  • Your order number

  • Reason for return

  • Photos (if item is faulty)

We recommend using a tracked service. Customers are responsible for return postage unless the product is faulty or incorrect.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes up to 14 business days, depending on your bank

5. Exchanges

If you wish to exchange an item, please contact us. Exchanges are subject to stock availability.

6. Contact Us

If you have any questions about this policy or need help with a return, please reach out:

Clutch & Co Kids 
Email: info@clutchandcokids.com
Phone: +447891652892